Terms of Sale

Please review these terms before placing your order. They set out what's included, how delivery works, and your options if something isn't right.

Last updated: 22.07.2026

What's included

Every table ships with:

  • The gaming table
  • Integrated gaming vault
  • Accessory rail system
  • Dining top leaves

Accessories are sold separately unless your order confirmation states otherwise.

Gaming surface selection

Your neoprene gaming surface is included in the price. After you place your order, we'll contact you to confirm your colour preference.

If your chosen colour is unavailable, we'll work with you to select an alternative from the available range before your table ships.

Shipping

Shipping is included in the advertised table price for eligible delivery locations.

Additional charges may apply for remote or excluded locations. Where this applies, we'll contact you before processing your order — you'll never be charged extra without being told first.

Transit damage & product issues

Every table is inspected before it leaves our warehouse.

If your table arrives damaged in transit, or you identify a manufacturing defect, we'll provide replacement parts or another appropriate remedy at no cost to you.

Please report transit damage or missing components within 48 hours of receiving your table, and send photographs if we request them. This helps us resolve the issue quickly and supports any claim with the carrier.

Cancellations

TO COMPLETE — this section replaces the old Reservation Deposit terms and needs your wording. It should answer: can an order be cancelled before it ships, is there a time window, and is any charge retained? Without this, your only cancellation route is the Returns policy below, which applies after delivery.

Returns

Returns are accepted subject to the conditions below:

  • The table must be in new, unused condition.
  • The table must not have been installed or assembled.
  • All original packaging must be retained and used for the return shipment.
  • If we request it, you must provide video and/or photographs of the table and its packaging before the return ships, so its condition can be verified.

Return shipping costs are the customer's responsibility. These can either be paid directly or deducted from your refund.

Refund deductions

We reserve the right to deduct from a refund where:

  • The table has been assembled or installed.
  • The product has been damaged after delivery.
  • Components or accessories are missing.
  • The original packaging has been damaged or is missing.
  • A requested video or photographic record wasn't provided before the return shipped.
  • New packaging or repacking is needed to transport the item safely.
  • The returned product isn't in its original condition.

Any deduction will be based on the actual costs incurred and/or the loss in resale value resulting from the product's condition.

Questions about your order?

We're gamers too — if anything here isn't clear, just ask.

support@dragonsandgeeks.com
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